NMC 
 
 
 
 Verified 
A Special Travel Agent
During our family's trip to Chile and Argentina from December 2022 to January 2023, Mario Mellado from Nave Tours provided exceptional service. Mario promptly responded to our requests and worked with us to create a customized itinerary that included excellent guides and hotel accommodations. Even when we faced an unexpected airline disruption that required several changes to our plans, Mario quickly responded and efficiently reworked our itinerary. He also ensured that we received eligible refunds for prepaid hotel costs. Mario went above and beyond to make our trip enjoyable, demonstrating a high level of care for our family's needs. Overall, we highly recommend Mario and Nave Tours for their excellent service.
  
 
  
 
 
  
  
 
 
 Travelwag 
 
 
 
 Verified 
I highly recommend NAVE TOURS.
I was struggling to book travel to Chile when I came across Chiara on a web search. I was reluctant to book with a company unknown to me, but after meeting face to face via WhatsApp with Chiara, my husband and I felt comfortable booking with her. She made excellent recommendations  and saved us from spending time in undesirable locations. Chiara was exceptionally responsive and got back to me in a very timely manner as we worked to put an itinerary together. The 3 weeks went without a hitch. Incredibly all the tour guides and transfers arrived exactly as planned. The tours were all with English speaking guides and excellent. I can’t recommend this company enough. In regards to the payment, Nave suggested using WISE money transfer. This was a leap of faith for me as I was not familiar with this platform. The fees are exceptionally low for transfers. I took the plunge and hoped for the best and again, this payment method worked well. If we travel in South America again I will be booking with Nave Tours.
  
 
  
 
 
  
  
 
 
 AHMED 
 
 
 
 Verified 
Tailored trips by Mario(Nave Tours)
Mario arranged everything in my trip from A to Z tailored on my requirements, and given attention to details based on previous trips which he arranged(like in what are my accommodation preferences, duration of stays, private transportation , etc.). In addition, the people who pick me up from airport are always English speakers, friendly and besides they are locals. So they explain detailed history of the places visiting and also offering any sort of support needed. I only rely on Mario for my Central/South American countries, highly recommended!!
  
 
  
 
 
  
  
 
 
 Erin P 
 
 
 
 Verified 
Definitely worth hiking Aguas de Ramon in Santiago
We used nave tours to hike Aguas de Ramon outside of Santiago! He booked a guide for us that arranged communication, pick up, drop off, park fees, and info. Our guide was wonderful and very accommodating. He carried our extra water and let one of us use his hiking stick. It would have been a much less enjoyable hike without his presence!
  
 
  
 
 
  
  
 
 
 Marian S 
 
 
 
 Verified 
Made to feel special
I travelled solo to Chile in February 2020. I booked an Antarctic Cruise leaving from Punta Arenas and wanted activities on either side of the cruise dates that would give me a fair view of what Chile is like. After months of exploring ideas, available tours and costs I despaired at finding anything suitable that did not involve paying a single supplement for accommodation or space on a tour. I Googled for travel agents with specialised knowledge of Chile and asked for help in securing single-priced accommodation in specific places. Only one agent responded - Nave Tours. Within no time Mario and I agreed on places and activities. He gave valuable input on my ideas and was accommodating in my wish to experience the Mapuche culture. His arrangements here exceeded my expectations.Two weeks before I was due to leave for Chile my Antarctic cruise was cancelled, leaving a gaping hole in my itinerary. Within three days of asking Mario to help fill the gap and expand the range of places to see, it was all finalised and paid for. He extended my scope to include the desert area around La Serena because he knew I'd be interested in indigenous culture. This was a superb idea.The logistics of travel went off without a hitch. Where travel time was long he ensured that my driver was English speaking so I could have conversations about Chile, its culture, history and current tensions. Every plane was met. Each hotel booked without complications on arrival or departure.Mario's email responses to my queries from the far side of the Atlantic at all hours made me feel he didn't sleep much and that I was the only client who mattered. I felt super safe in his hands. I could relax and enjoy my holiday.
  
 
  
 
 
  
  
 
 
 Esther C 
 
 
 
 Verified 
trip of a lifetime
i was googling for agents who could plan a trip to patagonia that would cover 1) all the places i wanted and 2) for the dates that i could travel. loads of agencies out there but nothing that fit my bill or wallet. stumbled across Nanook, which is essentially a matchmaker between you and one of their agents local to the place you want to go, and that’s how i met Mario of Navetours. Mario’s emails may come across curt at first, but i realised that’s just how he phrases things. almost every email i sent was promptly replied to, and with the information i needed. as a solo female, i had loads of questions and concerns about my safety, but Mario was able to put me at ease. when the protests in santiago broke out, he also kept me updated and even offered to change hotels for me to a suburb that was safer and further away from the protests. the tours that he arranged for me were great. i enjoyed myself immensely travelling to south patagonia, tierra del fuego and atacama. the pace was just nice and the people i’ve met were great and friendly too! whatever activities and hikes i wanted to do, mario was able to recommend the right ones. if there’s one that was slightly economically unsound, Mario also made sure that i know before i make any commitment.we kept in constant contact throughout my trip using WhatsApp, which was great for when there’s any issue. the only qualm i had was with the Keoken Hostel; the staff was aloof and even grumpy when they realised i was right and had a reservation with them - when it was actually their staff who forgot to key it in after receiving payment months ago. i’m sure there’re way better accommodations in Punta Arenas. in any case, i would highly recommend Mario and Navetours if you’re heading to Patagonia!
  
 
  
 
 
  
  
 
 
 Monika M 
 
 
 
 Verified 
Great service and professional partner.
Great service for our travel agency's client from Poland. Nave Tours organized a tailor made trip lasting over 3 weeks including Argentina, Uruguay and Brazil. The cooperation was fantastic and very professional on each step - from planning till the end of guest's trip. Great people, very helpful and perfect organization. An unforgettable experience for our client. We are looking forward to working with you again.
  
 
  
 
 
  
  
 
 
 Ida Elise T 
 
 
 
 Verified 
Peru and Bolivia
Very good service and help to create the perfect in Peru and Boliva. Included all the highlights we wanted to see and made a program that was easy to understand and where all the details were included.
  
 
  
 
 
  
  
 
 
 joeymantua 
 
 
 
 Verified 
Amazing tour guide and enriching cultural experience
I went on a study abroad trip with my school visiting Santiago (Chile), Valparaiso (Chile), and Buenos Aires (Argentina). My group's tour guide Mario was personable, informative and great at planning activities. Not only did he take us to great restaurants and tourist attractions but he also provided us with recommendations for when we had nothing planned. Mario's dedication to our group was incredible and he definitely left a positive mark on me and my whole group.
  
 
  
 
 
  
  
 
 
 Christina 
 
 
 
 Verified 
An unforgettable experience.
For two weeks, I as well as 19 of my peers went on a study abroad trip to Santiago, Chile and Buenos Aires, Argentina with Mario as our tour guide. This was my first time ever traveling out of the United States and everything was EXCELLENT. Mario truly made it an unforgettable experience. He was always patient with our group, made sure everything was scheduled accordingly, and was able to bounce back and work quickly to resolve any bumps that came along. His outgoing and caring personality made the trip even more enjoyable, and I was genuinely sad to see him go when our trip was over.